The Productivity Advantages of AI Sparking Customer Conversations

When a lead shows interest in a vehicle and all the agents are busy it can be hard to approach customers seconds faster than anyone else, only to end up losing them. You may also have a list of people who bought trucks or went for service at your dealership that you haven’t heard from in a while. So, what’s happening with all those leads that cut contact? Why are you losing opportunities that used to be in front of your eyes and what can you do to engage them again?

The automotive industry is one of the most competitive in the world because it’s constantly evolving. For example, many agents can't engage as many leads as they want for reasons like after-work commitments, PTO, and busier seasons. Artificial intelligence is transforming the way businesses interact with customers, streamline processes, and provide opportunities to maximize profitable engagement. That’s just a peek into some of the ways AI can benefit your business and help you get the most interactions from your leads.

The value that AI will bring to dealerships is through its ability to identify leads quickly and accurately distinguishing between qualified leads and potential prospects, while also providing a customized experience to every single lead that is contacted. This is done by using the information gathered by the AI to learn from a customer’s past behavior, preferences, and industry trends. This allows your team to focus on those leads most likely to convert, and with these personalized approaches, customer loyalty and satisfaction will significantly increase. Open communication between systems enables dealerships to develop effective strategies for engaging customers.

Dealerships that have implemented SMS campaigns that automatically use their database have seen the successful results that this brings, like 90% of text messages read by customers in just three seconds. The tech market and companies often include engagement services because of such positive outcomes. Konect.ai has one-of-a-kind technology that sends outbound campaigns - we reengage, starting with customized conversations, continuing with a human follow-up, and closing with a scheduled phone call. Our AI was intentionally created with the fastest engagement and re-engagement options for everyone who chooses to start using our 2-way conversational AI. This artificial engagement gives dealers the access to create the smartest campaigns, plus performance management to see the results, so they can reassess and adjust accordingly.

AI as a dealership resource can help generate, manage, and nurture your leads so they can easily reach the information they need to be happy customers. Learn more information on AI-driven customer engagement and how Konect.ai integrations will ramp up the way businesses engage with customers.

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