ICOM AI does have a dealer portal and app with KPI metrics, conversations, and notifications. Our integration ensures all conversations automatically attach to the customer profile within your CRM, so you and your staff can see the entire conversation without having to log in to the desktop portal.
We have over 100+ dealers nationally that are using ICOM AI (formerly Konect.ai.)
No. We don't complete CRM workflow tasks.
ICOM AI (formerly Konect.ai) provides full AI conversations based on sentiment detection.
No. We don’t stop the OEM Response Time Clock.
We have examples of this on our Integrations page.
It means we can ensure proper lead assignment, push all messaging to the active customer record, and start/stop our conversations based on a connection from your team.
Yes, we have full integrations with VinSolutions, DealerSocket, and Elead CRMs.
Our ChatGPT integration helps answer questions that might not be readily available from an inventory feed and helps provide guests with the answers they need.
We will re-engage if there hasn't been attempted contact in the CRM for the number of days set by a dealership.
We stop when contact has been made in your CRM or when an appointment is set.
ICOM AI (formerly Konect.ai) will follow up until we have made an appointment or until the customer has been marked contacted in your CRM.
At ICOM AI lead engagement works by leveraging artificial intelligence algorithms to analyze and interpret user data, enabling personalized and proactive interactions that drive meaningful engagement and enhance customer experiences.
Yes, not only would it stop engaging when you jump into the conversation, it also starts and stops based on your CRM timeline and status.
They are developed in Vancouver, British Colombia.
21.
From various data sources, like Chrome data and Carfax. We do not scrape the internet for data.
We are fully integrated with several CRMs. Your CRM lead assignment setup will determine how ICOM AI assigns staff members. The AI can recognize if the salesperson or BDC agent is changed because of the integration and send any notifications to the newly assigned representative.
We have notifications in place to ensure your staff is always aware of what is transpiring between a customer and ICOM AI.
For example, when a customer engages (replies by text message,) the assigned representative is alerted via a notification.
A separate notification will be sent if a phone or in-store appointment has been created.
10 minutes before any set appointment, both the customer and the assigned representative will receive a reminder text message. There are also separate notifications for the management team such as missed call notifications. These can be customized depending on your dealership's preferences.
Yes. ICOM AI can take any customer list and create a custom message that's sent out to those particular customers. This can be done for sales or service. Examples are vehicle acquisition campaigns, declined op code campaigns, and special event campaigns. The sky is the limit.
Yes, if there is a particular lead source you don't want ICOM AI to handle let our team know. Credit application leads are an example.
It means we can ensure proper lead assignment, push all messaging to the active customer record, and start/stop our conversations based on a connection from your team.
We can customize this feature on a per-store basis.
Yes, they would. We register numbers with A2P, so the number belongs to the store and not the ICOM AI (formerly Konect.ai) system.
We do a full audit on TCPA compliance to make sure all lead providers have opt-in language.
We stop when a customer has reached a contact status in your CRM or when an appointment is set.
ICOM AI (formerly Konect.ai) Enterprise Solutions is a comprehensive suite of AI-powered NLP (Natural Language Processing) models and technology designed to improve customer communication processes in the automotive retail industry. Our innovative technology enables businesses to engage in real-time, personalized conversations with their customers, resulting in improved customer satisfaction and reduced response times.
Our NLP technology is ideal for automotive software companies and manufacturers who want to enhance their customer communication processes. ICOM AI (formerly Konect.ai) Enterprise Solutions is perfect for businesses looking to improve customer engagement, reduce operating costs, and gain valuable insight into customer behavior and preferences.
Our technology is unique in its use of proprietary NLP models specifically trained on millions of data points in the automotive retail industry. Our models provide businesses with a personalized and efficient customer communication experience and are designed to meet the specific needs of each business.
ICOM AI (formerly Konect.ai) Enterprise Solutions integrates seamlessly with your existing technology and processes, allowing you to leverage our NLP models to improve customer communication. Our technology automates the process of sending regular updates to customers, freeing up valuable call center resources, and enables real-time, two-way conversations with customers.
The benefits of our technology include improved customer satisfaction, increased efficiency, enhanced customer engagement, and valuable insights into customer behavior and preferences. ICOM AI (formerly Konect.ai) Enterprise Solutions delivers a more personalized and efficient customer communication experience, resulting in measurable results and a strong ROI.
Yes, our technology is designed to easily integrate with your existing processes and technology. Our team of experts will work with you to ensure a seamless integration that delivers a positive impact on your customer communication processes.
Getting started with ICOM AI (formerly Konect.ai) Enterprise Solutions is easy! Simply contact us to schedule a consultation with our enterprise team. During this consultation, we will discuss your specific requirements and provide a tailored solution that meets your needs. Our team will then work with you to ensure seamless integration, delivering a positive impact on your customer communication processes. Start enhancing your customer communication today with ICOM AI (formerly Konect.ai) Enterprise Solutions.
Our technology improves customer satisfaction by providing a more personalized and efficient customer communication experience. Our NLP models automate the process of sending regular updates to customers, freeing up valuable call center resources, and enabling real-time, two-way conversations with customers.
Our pricing model is tailored to meet the specific needs of each business. Our team will work with you to understand your requirements and provide a pricing solution that delivers measurable results and a strong ROI.
Our team of experts is available to provide ongoing support and help ensure a positive impact on your customer communication processes. Whether you need assistance with integration or have questions about our technology, we're here to support you. Contact support for more.
Our technology improves customer engagement by enabling real-time, two-way conversations with customers. Our NLP models automate the process of sending regular updates to customers while freeing up valuable call center resources and providing a more personalized and efficient customer communication experience. This leads to improved customer satisfaction and stronger customer relationships with your brand.
