Q&A: Introducing ICOM AI Innovations for the Future of Automotive

As we embark on an exhilarating journey of growth, we take pride in unveiling our recent rebranding from Konect.ai to ICOM AI. This transformative endeavor is driven by our commitment to enhancing your intelligent communication experience. Recognizing that change can generate questions, we want to assure you that our focus is on innovative commerce and the continual expansion of our enterprise offerings to better cater to automotive’s evolving needs.

The rebrand encompasses the launch of a refreshing design and a new name (ICOM AI), while the platform's features remain the same, retaining the hallmark quality and reliability.

To address any queries, we've compiled a comprehensive list of anticipated questions and provided detailed answers below.

1.    Will my portal and app login credentials change?

No, your Konect.ai (now ICOM AI) login credentials will remain the same. Feel free to continue using your current username and password.

2.    Do I need to download a different app?

No, there is no need to download a different application. Simply update your current Konect.ai (now ICOM AI) app when prompted to incorporate the modern design and ensure that you can continue using our services without any additional steps.

3.    Does the portal link stay the same?

No, the ICOM AI (formerly Konect.ai) portal link is now admin.icom.ai and is accessible from the new ICOM AI website (formerly Konect.ai). However, any traffic directed to the old domain will automatically be redirected to the updated domain. This change is part of our ongoing efforts to streamline and modernize our online presence.

4.    Is the phone number going to change?

No, ICOM AI (formerly Konect.ai) contact details, including phone numbers, will remain the same. Our commitment to providing uninterrupted service includes maintaining existing contact information for our valued dealer partners.

5.    Do I need to sign a new contract?

No, there is no requirement for you to sign a new contract. This rebranding initiative is a precursor to future enterprise offerings, and we want to assure you that your existing agreements stand.

6.    Will our dealership customers see anything different?

No, your customers will not experience any visible changes in their chat interfaces or messaging. The current rebrand focuses on system design enhancements for future innovations without impacting the user experience.

7.    Is there a need for me to generate new credentials?

No, there will be no need to recreate your password/login. All your login details will remain the same, providing a seamless transition during this rebranding phase. You can reset your password from the portal login by clicking “Forgot?”

Our commitment to transparency and open communication remains unwavering, and we hope these insights have provided clarity on the exciting changes at our company. If any lingering questions persist or if you seek further information, our dedicated performance team is ready to assist you. Please address your questions to performance.management@icom.ai

Your satisfaction is paramount, and we look forward to ushering in this new chapter with your continued support and collaboration. Thank you for being an integral part of the ICOM AI community.